KITELY ACCESS ISSUES

[Shandon Loring]

Oddly I can get to Kitely forums and website, like this I’m typing right now, via my cellular data, but I cannot access anything Kitely related, through the viewer or www.kitely.com, from my hardwired Internet connection.

This applies to mobile device too, when my cell phone is NOT connected to my home Internet i.e. on cellular data, I can access Kitely stuff. But when I attach my mobile device to my home network I cannot.

Everywhere else I try to go on the Internet through my own hardwired connection seems to be fine.

Other OpenSIM worlds and Second Life are fully accessible for me.

Is-It-Down of course reports that www.kitely.com is up, but not for me.

Have cleared cache, reset modem, reset router, etc.

Any ideas?

UPDATE:
So a simple trace route shows that my service provider is knocking down access to Kitely IP address (i.e. www.kitely.com). Is there any reason we know of that Kitely would be blacklisted(?)
Or…?
Any thoughts or suggestions would be appreciated.
Thanks all!

[Ilan Tochner]

Hi Shandon,

Please check your firewall settings in your antivirus and router. See: https://kitely.atlassian.net/wiki/space ... ual+Worlds

Please run https://www.whatismyip.com/ and send me your IP so we can check our logs.

[Shandon Loring]

thank you Ilan.
all the firewall stuff looks correct, thank you for the reference. I’m sure you have many many other things to do, but I will PM you my IP address. thank you for looking.

[Shandon Loring]

AGAIN… Stellar Service from Kitely!!
All Systems Go!!
Thank You Ilan!!