advice needed for logging in

Talk about anything, whether on topic or off topic
Post Reply
Ange-Bonaventure de-Dax-d'Axat
Posts: 3
Joined: Sun Sep 27, 2015 7:24 am
Has thanked: 0
Been thanked: 0

advice needed for logging in

Post by Ange-Bonaventure de-Dax-d'Axat »

Hullo everyone,
I am having a problem logging in Inworld, "unable to authenticate my avatar".
Invited to change password, log into the Kitely web page, change my password.
Retry logging in inworld, same response.

advice or direction anyone ?

Bon.
User avatar
Ilan Tochner
Posts: 6504
Joined: Sun Dec 23, 2012 8:44 am
Has thanked: 4943 times
Been thanked: 4455 times
Contact:

Re: advice needed for logging in

Post by Ilan Tochner »

Hi Ange,

Are you seeing the Kitely viewer login page in your viewer? (https://www.kitely.com/viewer_login)
Ange-Bonaventure de-Dax-d'Axat
Posts: 3
Joined: Sun Sep 27, 2015 7:24 am
Has thanked: 0
Been thanked: 0

Re: advice needed for logging in

Post by Ange-Bonaventure de-Dax-d'Axat »

Thanks for replying Ilan,
yes I am logging in on that page
spelling my (silly long name) correct
and using the current password

what do I do next ?

Bon
User avatar
Selby Evans
Posts: 620
Joined: Wed Sep 04, 2013 6:00 pm
Has thanked: 1840 times
Been thanked: 822 times

Re: advice needed for logging in

Post by Selby Evans »

Ange-Bonaventure de-Dax-d'Axat wrote:Thanks for replying Ilan,
yes I am logging in on that page
spelling my (silly long name) correct
and using the current password

what do I do next ?

Bon
I would want to copy-paste a long name like that. But copy-paste can trick you if you are using unicode

https://virtualoutworlding.blogspot.com ... icode.html
User avatar
Ilan Tochner
Posts: 6504
Joined: Sun Dec 23, 2012 8:44 am
Has thanked: 4943 times
Been thanked: 4455 times
Contact:

Re: advice needed for logging in

Post by Ilan Tochner »

Please make sure to use the name that was included in the welcome email our system sent you, which in your case was: "Ange-Bonaventure de-Dax-dAxat"
Ange-Bonaventure de-Dax-d'Axat
Posts: 3
Joined: Sun Sep 27, 2015 7:24 am
Has thanked: 0
Been thanked: 0

Re: advice needed for logging in

Post by Ange-Bonaventure de-Dax-d'Axat »

thank you ...

Bon
Post Reply