Voice Troubleshooting Assistance
Posted: Tue Jan 08, 2019 3:07 pm
Hi Everyone, I am hoping you could assist me in troubleshooting Voice via the Firestorm viewer as it ceased working over 4 days ago. So far I have:
1. Checked my computer media settings, headset settings, and viewer screen voice settings.
2. Tried to update the Firestorm viewer Media/Sound Voice settings for the device input/output. It won't allow me to enter the choice with a "please wait message"
3. I have tried 3 different versions of Firestorm. Each give the message that voice is unavailable, lists several UDP numbers and to check network and Firesettings (no changes had been made prior to these), so....
4. I have tried different headsets (and adjusted computer settings) although Firestorm would not allow input/output as above.
5. I have tried two different laptops using two different firewalls/security settings.
5. I have tried two different networks...... but still no voice.
Actually there is one other observation. On the first day I had accessed Second Life using the SL viewer. Voice was fine. When I relogged 2 hours later, voice wouldn't work. So I tried to use Firestorm. Same problem. There were a few moments when the white dot appeared and the green waves allowed a split second of audio which others heard. Then nothing. Since then, this has been a problem in both SL and Kitely.
Any ideas? Thank you in advance.
1. Checked my computer media settings, headset settings, and viewer screen voice settings.
2. Tried to update the Firestorm viewer Media/Sound Voice settings for the device input/output. It won't allow me to enter the choice with a "please wait message"
3. I have tried 3 different versions of Firestorm. Each give the message that voice is unavailable, lists several UDP numbers and to check network and Firesettings (no changes had been made prior to these), so....
4. I have tried different headsets (and adjusted computer settings) although Firestorm would not allow input/output as above.
5. I have tried two different laptops using two different firewalls/security settings.
5. I have tried two different networks...... but still no voice.
Actually there is one other observation. On the first day I had accessed Second Life using the SL viewer. Voice was fine. When I relogged 2 hours later, voice wouldn't work. So I tried to use Firestorm. Same problem. There were a few moments when the white dot appeared and the green waves allowed a split second of audio which others heard. Then nothing. Since then, this has been a problem in both SL and Kitely.
Any ideas? Thank you in advance.