Anyone Else having Problems Logging in?

Talk about anything, whether on topic or off topic
Post Reply
User avatar
amvans Lapis
Posts: 10
Joined: Sun Apr 27, 2014 7:57 pm
Has thanked: 1 time
Been thanked: 1 time

Anyone Else having Problems Logging in?

Post by amvans Lapis »

I have been unable to log in now for more than 24 hours. I have cleared my cache, uninstalled and reinstalled the OpenSim version of FIrestorm (6.4.12.62831) and I keep getting the "Login failed" message and a go to https://secondlife-status.statuspage.io message.

I started having problems after I went hypergridding.

Thanks for any help,
Marie
User avatar
Ilan Tochner
Posts: 6504
Joined: Sun Dec 23, 2012 8:44 am
Has thanked: 4943 times
Been thanked: 4455 times
Contact:

Re: Anyone Else having Problems Logging in?

Post by Ilan Tochner »

Hi Amvans,

Are you using the OpenSim compatible version of Firestorm?

Do you see the Kitely viewer login page? (it looks like this)

What is the exact error message you're getting when you try to login?
User avatar
amvans Lapis
Posts: 10
Joined: Sun Apr 27, 2014 7:57 pm
Has thanked: 1 time
Been thanked: 1 time

Re: Anyone Else having Problems Logging in?

Post by amvans Lapis »

Yes. I am using the Opensim compatible version. I cleared the cache. Then I uninstalled the one I had and reinstalled it.

The message I"m getting is:
"Login failed" message and a go to https://secondlife-status.statuspage.io message.

Marie
User avatar
Ilan Tochner
Posts: 6504
Joined: Sun Dec 23, 2012 8:44 am
Has thanked: 4943 times
Been thanked: 4455 times
Contact:

Re: Anyone Else having Problems Logging in?

Post by Ilan Tochner »

Are you using some internet security software, such as an antivirus?

Have you tried restarting your router?

Have you tried setting the login to Last Position then clicking the Kitely Welcome Center link in the viewer login page before you pressed the viewer Login button?
User avatar
amvans Lapis
Posts: 10
Joined: Sun Apr 27, 2014 7:57 pm
Has thanked: 1 time
Been thanked: 1 time

Re: Anyone Else having Problems Logging in?

Post by amvans Lapis »

It isn't the anti virus, as it was working fine yesterday before I went grid hopping. I can get into Second Life no problem using either the Second Life or Opensim Firestorm viewer ( I just checked that).

I can't get anywhere on login. I tried the Welcome Center link as you suggested. It sits at "Logging in...." and then I get the message. This is the message I'm getting.

"Login failed. Despite our best efforts, something unexpected has gone wrong.
Please check https:/secondlife-status.statusspage.io to see if there is a known problem with the service.
If you continue to experience problems, please check your network and firewall setup"
Attachments
Kitely.PNG
Kitely.PNG (30.5 KiB) Viewed 5359 times
User avatar
Ilan Tochner
Posts: 6504
Joined: Sun Dec 23, 2012 8:44 am
Has thanked: 4943 times
Been thanked: 4455 times
Contact:

Re: Anyone Else having Problems Logging in?

Post by Ilan Tochner »

What is the exact Firestorm version that you're using?
User avatar
amvans Lapis
Posts: 10
Joined: Sun Apr 27, 2014 7:57 pm
Has thanked: 1 time
Been thanked: 1 time

Re: Anyone Else having Problems Logging in?

Post by amvans Lapis »

The latest: 6.4.12.62831

From About:

Firestorm 6.4.12 (62831) Dec 3 2020 14:57:58 (64bit / SSE2) (Firestorm-Releasex64) with OpenSimulator support
User avatar
Ilan Tochner
Posts: 6504
Joined: Sun Dec 23, 2012 8:44 am
Has thanked: 4943 times
Been thanked: 4455 times
Contact:

Re: Anyone Else having Problems Logging in?

Post by Ilan Tochner »

Are you connecting over a VPN or an organization network?

Are you able to try connecting to your account from a different computer, preferably one that is connected via a different network?
User avatar
amvans Lapis
Posts: 10
Joined: Sun Apr 27, 2014 7:57 pm
Has thanked: 1 time
Been thanked: 1 time

Re: Anyone Else having Problems Logging in?

Post by amvans Lapis »

I am suddenly able to get in this morning. I did try two different computers on two different networks and was having the same issue. I believe it was something to do with a weird state of the account. As I mentioned, I was in Kitely but other people did not see me online at the time I was actually online (in the Welcome Center). I don't know what changed over night but it seems to be working now.

Thanks!
These users thanked the author amvans Lapis for the post:
Ilan Tochner
User avatar
Ilan Tochner
Posts: 6504
Joined: Sun Dec 23, 2012 8:44 am
Has thanked: 4943 times
Been thanked: 4455 times
Contact:

Re: Anyone Else having Problems Logging in?

Post by Ilan Tochner »

Okay, please let us know if the problem returns.
Post Reply