History Report Internal Error

[Shandon Loring]

Hi All,
Trying to download History Report, getting "Internal Error"

01-10-2021 KITELY ACCOUNT HISTORY ERROR.jpg (105.26 KiB) Viewed 14335 times

[Ilan Tochner]

Hi Shandon,

Please wait a few minutes, reload the web page and try again.

[Shandon Loring]

Same result.
Tried from Chrome browser and Mozilla browser

Will shut down and reboot.. that takes awhile.. will report back.

[Shandon Loring]

Okay, it's a pretty time consuming task to shut down my full ops here, but I have done that, installed every possible update, rebooted, rebooted..
Tried different computers.. different browsers... different networks... different geographical location still... same... Internal Error...

I am very confident it's not my hardware, so if it's not related to my account somehow, then I'd surmise it's a platform issue.
If that is the case I am sure the Kitely Wizards will fix whatever the issue is..

In the meantime, I'm planning a pretty big (for us) event and could really use the info from our Account History... any chance you could pull one for me until the issue is resolved? *.csv is fine of course.

Thanks guys.

[Graham Mills]

Hi Shandon,

Sorry about this! I have fixed the error, so you should be able to create the History Report now.

[Graham Mills]

Working for me.

[Shandon Loring]

Working for me.

This problem only affected Shandon Loring...

[Graham Mills]

Does he pay extra for it?

[Shandon Loring]

LOL Graham!!

Ilan, Oren..
Thank you so much!!!

I dont mean to be the problem child in the family, I really don't.