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History Report Internal Error

Posted: Mon Jan 11, 2021 12:34 am
by Shandon Loring
Hi All,
Trying to download History Report, getting "Internal Error"
01-10-2021 KITELY ACCOUNT HISTORY ERROR.jpg
01-10-2021 KITELY ACCOUNT HISTORY ERROR.jpg (105.26 KiB) Viewed 144 times

Re: History Report Internal Error

Posted: Mon Jan 11, 2021 1:14 am
by Ilan Tochner
Hi Shandon,

Please wait a few minutes, reload the web page and try again.

Re: History Report Internal Error

Posted: Mon Jan 11, 2021 2:39 am
by Shandon Loring
Same result.
Tried from Chrome browser and Mozilla browser
:(
Will shut down and reboot.. that takes awhile.. will report back.

Re: History Report Internal Error

Posted: Mon Jan 11, 2021 7:20 am
by Shandon Loring
Okay, it's a pretty time consuming task to shut down my full ops here, but I have done that, installed every possible update, rebooted, rebooted..
Tried different computers.. different browsers... different networks... different geographical location still... same... Internal Error...

I am very confident it's not my hardware, so if it's not related to my account somehow, then I'd surmise it's a platform issue.
If that is the case I am sure the Kitely Wizards will fix whatever the issue is..

In the meantime, I'm planning a pretty big (for us) event and could really use the info from our Account History... any chance you could pull one for me until the issue is resolved? *.csv is fine of course.

Thanks guys.

Re: History Report Internal Error

Posted: Mon Jan 11, 2021 10:48 am
by Oren Hurvitz
Hi Shandon,

Sorry about this! I have fixed the error, so you should be able to create the History Report now.

Re: History Report Internal Error

Posted: Mon Jan 11, 2021 11:52 am
by Graham Mills
Working for me.

Re: History Report Internal Error

Posted: Mon Jan 11, 2021 2:03 pm
by Oren Hurvitz
Graham Mills wrote:
Mon Jan 11, 2021 11:52 am
Working for me.
This problem only affected Shandon Loring...

Re: History Report Internal Error

Posted: Mon Jan 11, 2021 4:55 pm
by Graham Mills
Does he pay extra for it? :o

Re: History Report Internal Error

Posted: Mon Jan 11, 2021 7:50 pm
by Shandon Loring
LOL Graham!!

Ilan, Oren..
Thank you so much!!!

I dont mean to be the problem child in the family, I really don't. 😇