Region access - Sendalonde down?

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Alexina Proctor
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Region access - Sendalonde down?

Post by Alexina Proctor » Tue Sep 05, 2017 5:40 pm

Has the update completed? When I try to login either directly or via a TP to Sendalonde, it says I am not allowed. I own the region. I have it restricted to two groups right now and I am in both.
--Alexina
--Alexina Proctor
Co-owner with Prax Maryjasz of Pralex Estates
Worlds: Calchester, Sendalonde, Syrina
Store: Featherburr on Featherburr and Friends
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Ilan Tochner
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Re: Region access - Sendalonde down?

Post by Ilan Tochner » Tue Sep 05, 2017 5:50 pm

Hi Alexina,

Yes we completed the update earlier today. Please visit the Kitely Welcome Center with your avatar now then try to teleport from it to your world.
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Re: Region access - Sendalonde down?

Post by Alexina Proctor » Tue Sep 05, 2017 5:56 pm

Same problem. It says "teleport failed. You are not allowed to visit this world." I logged into one of my other worlds and then went to the Kitely Welcome Center where I tried to TP both by clicking on Enter World from the web page and using the map. Both fail.
--Alexina Proctor
Co-owner with Prax Maryjasz of Pralex Estates
Worlds: Calchester, Sendalonde, Syrina
Store: Featherburr on Featherburr and Friends
http://about.me/alexinaproctor
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Re: Region access - Sendalonde down?

Post by Ilan Tochner » Tue Sep 05, 2017 6:02 pm

You shouldn't be barred from accessing your world. We'll investigate this right away.
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Re: Region access - Sendalonde down?

Post by Alexina Proctor » Tue Sep 05, 2017 6:40 pm

Ilan Tochner wrote:You shouldn't be barred from accessing your world. We'll investigate this right away.
Please check Prax Maryjasz worlds too. She cannot get into any of her regions and neither can I.

I can get into two other worlds I own: Featherburr and Friends and also Calchester.

UPDATE: I just this moment removed the group restriction on Sendalonde and can get into it. However, I want to restrict it to two or three groups while we are building.
The groups are Sendalonde Library and Pralex Estates
--Alexina Proctor
Co-owner with Prax Maryjasz of Pralex Estates
Worlds: Calchester, Sendalonde, Syrina
Store: Featherburr on Featherburr and Friends
http://about.me/alexinaproctor
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Re: Region access - Sendalonde down?

Post by Ilan Tochner » Tue Sep 05, 2017 7:13 pm

Do you have another group that you belong to that you can test this with? Please add just that single group as an access restriction to see if that too blocks your access to the world.
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Re: Region access - Sendalonde down?

Post by Ilan Tochner » Tue Sep 05, 2017 7:54 pm

Update: we think we found the source of the problem. We're investigating a possible solution now.
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Re: Region access - Sendalonde down?

Post by Ilan Tochner » Tue Sep 05, 2017 8:56 pm

Please change your world's access so that it is restricted to your desired groups again, and check whether the problem has now been resolved.
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Re: Region access - Sendalonde down?

Post by Alexina Proctor » Tue Sep 05, 2017 9:33 pm

Ilan Tochner wrote:Please change your world's access so that it is restricted to your desired groups again, and check whether the problem has now been resolved.
You fixed it. :D Prax Maryjasz can get on her worlds again too.

THANK YOU!!!! You folks are great and 8-) . We greatly appreciate you looking into this and resolving it so quickly.

---alexina and Prax
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--Alexina Proctor
Co-owner with Prax Maryjasz of Pralex Estates
Worlds: Calchester, Sendalonde, Syrina
Store: Featherburr on Featherburr and Friends
http://about.me/alexinaproctor
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Re: Region access - Sendalonde down?

Post by Ilan Tochner » Tue Sep 05, 2017 9:43 pm

YVW Alexina and Prax, we believe you deserve to get what you pay for :-)
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