Error loading most worlds?

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Dale Innis
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Error loading most worlds?

Post by Dale Innis » Thu Feb 15, 2018 4:15 am

Tonight, for say the last three or four hours, we've been getting a popup saying roughly "Error loading world, try again in a few minutes" for pretty much every world, except the Welcome Center, and my own tiny "Pocket Universe". So, lots of Karima's, and David Denton's main world, and Transgenia, and a couple other random ones I had LMs for.

Is there a system problem?

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Culli Sheerfrost
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Re: Error loading most worlds?

Post by Culli Sheerfrost » Thu Feb 15, 2018 5:24 am

yeah...not to start a whole new 'me too' campaign but yeah. only thing i'm grateful for is knowing it wasn't some stupid thing I did.
Hope the servers are feeling better in the morning :-)
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Ilan Tochner
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Re: Error loading most worlds?

Post by Ilan Tochner » Thu Feb 15, 2018 6:39 am

There was a problem with some of the server types we use to host our worlds in the Amazon California datacenter. Once we were alerted of the problem, we switched our servers to a different availability zone in that datacenter and the issue has been resolved.

We'll improve our system to alert us of this type of problem sooner and look into improving our automatic server migration code to allow us to react quicker if this ever happens again.
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