Problems entering Kitely

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Oren Hurvitz
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Re: Problems entering Kitely

Post by Oren Hurvitz »

Hi Zed,

I checked our logs, and I see that you had three successful logins since midnight tonight (UTC), and many unsuccessful login attempts.

Your successful logins show something unusual: at a certain point during the login process, OpenSim is waiting for Firestorm to send a certain request. For most people, this takes 3-6 seconds. But in your case, this took 35-36 seconds (in all three successful logins). So I'm pretty sure that the reason all of the other attempts have failed is that they took even longer than that, and Firestorm timed-out. The three successful logins were simply just a little bit faster (if you can call 36 seconds "fast"), so the login succeeded.

Please send us your Firestorm log, since it might show what's taking all of this time. Login to Kitely, and after you enter the world close Firestorm, and then send us the log. If you fail to login after a few attempts then it's ok to stop trying and send us the log anyway.

If you're using Windows then your Firestorm log should be here:

Code: Select all

C:\Users\YOUR_NAME\AppData\Roaming\Firestorm_x64\logs\Firestorm.log
Replace "YOUR_NAME" with your Windows username. This is a hidden folder, so you will need to enter this path into the Windows Explorer address bar in order to get into the folder.
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Re: Problems entering Kitely

Post by Zed deTremont »

Hello Oren,

Thank you very much for your efforts. Regarding the lof report. I'm on Mac, did find a Firestorm.log but only one. Can't determine if it's the sl version or OS. Would find it weird if Fs keeps them together but OK, this is not in my field.
Are we talking about the same file?
Screenshot 2020-03-21 at 15.10.28 copy.jpg
Screenshot 2020-03-21 at 15.10.28 copy.jpg (207.41 KiB) Viewed 634 times
Kind regards,
Zed
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Oren Hurvitz
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Re: Problems entering Kitely

Post by Oren Hurvitz »

I think this is the right file. Send it to us please.
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Re: Problems entering Kitely

Post by Zed deTremont »

Hello Oren,

Excuse me for the delay and for good order for this lead. I've send you the file and some info about system etc.

Thank you very much for your help

Kind regards,
Zed
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