can't stay logged in

[Arnie Berg]

Hi I.T. guys.. I was wondering if anyone else is having staying connected issues. I log in and can only be logged in for 4 to 5 minutes at the most. I tried a different viewer, thinking that the viewer was having issues, but the other viewer does the same thing. Now I know it's either something to do with the server or something along those lines. Anyone?

[Arnie Berg]

Hi Arnie,

Please check your viewer packet loss. What values are you seeing?

[Arnie Berg]

I have zero packet loss 0%

https://prnt.sc/b0vVJipbjZFM

[Arnie Berg]

https://prnt.sc/a4N5S0OkqV90

[Ilan Tochner]

Are you connected to the internet over a WiFi connections?

[Arnie Berg]

yes, about 4 feet away from my router.

[Ilan Tochner]

What type of Internet connection does your local network use? (cable, fiber, DSL, satellite, etc...)

[Arnie Berg]

t mobile 5g home internet. We have a nasty wind and rain storm happening, so maybe it's causing issues. my download speeds top 120mps, but upload is only around 5 mbps

[Ilan Tochner]

Heavy rain can definitely hurt your 5G connection to your ISP. See: https://www.cnet.com/home/internet/how- ... -internet/