Can't log in to Kitely at all

[Ilan Tochner]

Please open your viewer and make sure your Arton Tripsa login information is entered properly, make sure you're logged into our website with your Arton Tripsa account, press the Enter World button on this world page then press the Login button in your viewer.

[Arton Tripsa]

Yes, did all that.

Can't get past the "logging in"...and I get the same message as in the pic I attached before;

"Despite our best efforts, something unexpected has gone wrong..."

-

[Ilan Tochner]

Are you able to login to Kitely using that account but using a different viewer? (Singularity for example)

[Arton Tripsa]

Singularity for Mac has been discontinued...but I will try now.

OK just looked - the release version of Singularity, which hasn't been updated for a while will take 2 hours to download - my connection is fast - theirs must be a tiny dribble.

If anyone can give me an actual working link for Singularity for Mac - happy to try it but the one on their page aint it.

[Arton Tripsa]

It is not urgent that I get in today (but obviously need to get in eventually)

But RL is calling me back now...

I will keep on trying...thanks so much for your help. I really appreciate it.

[Ilan Tochner]

I can try deleting your current outfit if you're willing (I can't just remove it). That may help in some pathological error scenarios, but it will result with a loss of those items if you don't have other copies of them.

Would you like me to do so?

[Arton Tripsa]

Wow, ok

I think I have copies ... and can always rebuy anyway so yes go ahead lol

[Snoots Dwagon]

I'm a Dwagon so I'll ask the goofy questions: are you absolutely 110% sure you're using the right password? I know that sounds ridiculous, but a mis-remembered password once caused me a bit of trouble until I figured out what I was doing wrong.

[Ilan Tochner]

Okay, I've deleted the contents of your current outfit folder. Please try logging in again now.

[Arton Tripsa]

Just tried it - no luck....

same error message.