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Kathy Firegard
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Post by Kathy Firegard » Wed May 17, 2017 1:35 pm

hi,
i make an Acc today but cant log in..i done all of the tips here...welcome center as startposition,kitely grid is used,my name is right and pw change...but all time the same:cant autenticate your avatar....
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Ilan Tochner
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Re: Log in

Post by Ilan Tochner » Wed May 17, 2017 4:16 pm

Hi Savannah,

You created 2 different Savannah Jackson accounts using two different email addresses which caused your user names to have an index appended to them. We've kept the one in which you created a Kitely Market store and renamed it to "Savannah Jackson". We've deleted the other one to reduce the chance of confusion. You're welcome to create it anew if you wish.

Please follow the logging instructions that are listed here and enter "Savannah Jackson" as your username: https://www.kitely.com/virtual-world/Il ... ome-Center
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