Can't log in to Kitely at all

Ask questions about using viewers to enter worlds, and problems with viewers
User avatar
Ilan Tochner
Posts: 6503
Joined: Sun Dec 23, 2012 8:44 am
Has thanked: 4942 times
Been thanked: 4454 times
Contact:

Re: Can't log in to Kitely at all

Post by Ilan Tochner »

Please open your viewer and make sure your Arton Tripsa login information is entered properly, make sure you're logged into our website with your Arton Tripsa account, press the Enter World button on this world page then press the Login button in your viewer.
User avatar
Arton Tripsa
Posts: 81
Joined: Tue Oct 01, 2013 12:28 am
Has thanked: 66 times
Been thanked: 34 times

Re: Can't log in to Kitely at all

Post by Arton Tripsa »

Yes, did all that.

Can't get past the "logging in"...and I get the same message as in the pic I attached before;

"Despite our best efforts, something unexpected has gone wrong..."

:(-
User avatar
Ilan Tochner
Posts: 6503
Joined: Sun Dec 23, 2012 8:44 am
Has thanked: 4942 times
Been thanked: 4454 times
Contact:

Re: Can't log in to Kitely at all

Post by Ilan Tochner »

Are you able to login to Kitely using that account but using a different viewer? (Singularity for example)
User avatar
Arton Tripsa
Posts: 81
Joined: Tue Oct 01, 2013 12:28 am
Has thanked: 66 times
Been thanked: 34 times

Re: Can't log in to Kitely at all

Post by Arton Tripsa »

Singularity for Mac has been discontinued...but I will try now.

OK just looked - the release version of Singularity, which hasn't been updated for a while will take 2 hours to download - my connection is fast - theirs must be a tiny dribble. :oops:

If anyone can give me an actual working link for Singularity for Mac - happy to try it but the one on their page aint it.
User avatar
Arton Tripsa
Posts: 81
Joined: Tue Oct 01, 2013 12:28 am
Has thanked: 66 times
Been thanked: 34 times

Re: Can't log in to Kitely at all

Post by Arton Tripsa »

It is not urgent that I get in today (but obviously need to get in eventually)

But RL is calling me back now...

I will keep on trying...thanks so much for your help. I really appreciate it.
Last edited by Arton Tripsa on Mon Feb 15, 2021 1:19 am, edited 1 time in total.
User avatar
Ilan Tochner
Posts: 6503
Joined: Sun Dec 23, 2012 8:44 am
Has thanked: 4942 times
Been thanked: 4454 times
Contact:

Re: Can't log in to Kitely at all

Post by Ilan Tochner »

I can try deleting your current outfit if you're willing (I can't just remove it). That may help in some pathological error scenarios, but it will result with a loss of those items if you don't have other copies of them.

Would you like me to do so?
User avatar
Arton Tripsa
Posts: 81
Joined: Tue Oct 01, 2013 12:28 am
Has thanked: 66 times
Been thanked: 34 times

Re: Can't log in to Kitely at all

Post by Arton Tripsa »

Wow, ok

I think I have copies ... and can always rebuy anyway so yes go ahead lol
User avatar
Snoots Dwagon
Posts: 422
Joined: Mon Jul 30, 2018 9:45 pm
Has thanked: 442 times
Been thanked: 779 times

Re: Can't log in to Kitely at all

Post by Snoots Dwagon »

I'm a Dwagon so I'll ask the goofy questions: are you absolutely 110% sure you're using the right password? I know that sounds ridiculous, but a mis-remembered password once caused me a bit of trouble until I figured out what I was doing wrong. :mrgreen:
~~~~~~~
I'm a dwagon in real life too. (Ask my sister, who totally agrees.)

~~~~~~~
User avatar
Ilan Tochner
Posts: 6503
Joined: Sun Dec 23, 2012 8:44 am
Has thanked: 4942 times
Been thanked: 4454 times
Contact:

Re: Can't log in to Kitely at all

Post by Ilan Tochner »

Okay, I've deleted the contents of your current outfit folder. Please try logging in again now.
User avatar
Arton Tripsa
Posts: 81
Joined: Tue Oct 01, 2013 12:28 am
Has thanked: 66 times
Been thanked: 34 times

Re: Can't log in to Kitely at all

Post by Arton Tripsa »

Just tried it - no luck....

same error message. :cry:
Post Reply