Kitely Forums

Some of my visitors are able to hear me just fine (sound is turned on), while others cannot hear me and their chat button is grayed out. Is this a port issue on the user's end? How can I help them resolve it? I use my regions for teaching, so sound is a must.

Hi Doc,

There are various possible reasons why they can't hear voice, see: http://wiki.phoenixviewer.com/fs_voice

Thanks! I'm sure it will fall under one of the categories on that support site.

Ilan Tochner wrote:Hi Doc,

There are various possible reasons why they can't hear voice, see: http://wiki.phoenixviewer.com/fs_voice

that is the best set of links I have ever seen on this subject...i bookmarked it..thx

I'm not a Talk expert (we have two sound engineers in our theater group who are), but I've been working with Talk issues, including my own, in virtual worlds since 2008. We spend huge amounts of time on it, as Virwox, viewers, sims and users all contribute bugs, though Virwox has improved exponentially over the years.

Other suggestions - configure only one viewer for sound, and never Imprudence, if possible. Make sure your various programs (Skype especially) are not preventing your computer from switching your mic and earphones to other software, such as your viewer. For classrooms and performances, assign one or two people to help the people with problems, otherwise you'll spend half an hour or more just getting sound working for everyone, each time, and what hair you may have left will be white. Weeping with frustration is normal.

Even when the participants have their devices and settings correctly configured, bandwidth can be an issue. Two other possible issues are: using wireless connections (don't if possible), and overloaded sims and neighboring avatars who use up all our client-side resources. I've heard actors who sounded fine in pre-show sound checks, have their sound die when they get on stage, because they didn't have the connection speed to handle all the input.

Anyway. It's worth it when it's all working.

Ada Radius wrote:I'm not a Talk expert (we have two sound engineers in our theater group who are), but I've been working with Talk issues, including my own, in virtual worlds since 2008. We spend huge amounts of time on it, as Virwox, viewers, sims and users all contribute bugs, though Virwox has improved exponentially over the years.

Other suggestions - configure only one viewer for sound, and never Imprudence, if possible. Make sure your various programs (Skype especially) are not preventing your computer from switching your mic and earphones to other software, such as your viewer. For classrooms and performances, assign one or two people to help the people with problems, otherwise you'll spend half an hour or more just getting sound working for everyone, each time, and what hair you may have left will be white. Weeping with frustration is normal.

Even when the participants have their devices and settings correctly configured, bandwidth can be an issue. Two other possible issues are: using wireless connections (don't if possible), and overloaded sims and neighboring avatars who use up all our client-side resources. I've heard actors who sounded fine in pre-show sound checks, have their sound die when they get on stage, because they didn't have the connection speed to handle all the input.

Anyway. It's worth it when it's all working.

Since I'm also sharing my screen in a Adobe iConnect session, my workaround is to have students experiencing issues in Kitely join the iConnect session. They can participate that way - though not as fun - and audio works. Even without the audio working for some in Kitely, they love the experience. My main challenge has been getting students to join me in any online environment (it's optional). I finally seem to be breaking that barrier. Yay!

These are some good tips as well. Thanks to all who have commented!