Getting started questions

Ask questions about using the Kitely website
Dani Twine 2
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Getting started questions

Post by Dani Twine 2 » Sun Mar 04, 2018 4:45 pm

I have a Kitely account, have created my own world. Downloaded the Firestorm viewer.

Now if only I could get logged in.

I opened my Kitely account years ago to make purchases....so I have no idea the user name is that was assigned to me.

How do I get logged into my World?

Help?!
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Ilan Tochner
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Re: Getting started questions

Post by Ilan Tochner » Sun Mar 04, 2018 4:59 pm

Hi Dani,

First, please see: https://kitely.atlassian.net/wiki/space ... ual+Worlds

Your avatar name is the same name you selected when you created your Kitely account: Dani Twine

Your grid password is the same one you use to login to the Kitely website.
Dani Twine 2
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Re: Getting started questions

Post by Dani Twine 2 » Sun Mar 04, 2018 4:59 pm

I am unsure what you mean by "grid password"....wouldn't that be the same password I use to log in to the website?
Also, when I initially log in...should I log into a specific "newbie" area to get my avatar and the like?

Thanks for your help, btw.
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Ilan Tochner
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Re: Getting started questions

Post by Ilan Tochner » Sun Mar 04, 2018 5:03 pm

Your grid password is the password you enter into the viewer (e.g. Firestorm) to log into the Kitely grid with your Kitely avatar. It is the same password as the one you use to log into the Kitely website.
Dani Twine 2
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Re: Getting started questions

Post by Dani Twine 2 » Sun Mar 04, 2018 5:17 pm

Well, Houston....we got a problem.

I'm using the Firestorm Viewer. I enter my Website log in name, my website password and select the Kitely grid.

Still getting the unable to authenticate avatar message.
Is there a youtube thing I can watch or something? This is very frustrating.
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Ilan Tochner
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Re: Getting started questions

Post by Ilan Tochner » Sun Mar 04, 2018 5:49 pm

On our website you login by entering your email address and password. In the viewer you login by entering your avatar name and password.
Dani Twine 2
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Re: Getting started questions

Post by Dani Twine 2 » Sun Mar 04, 2018 9:45 pm

I log onto the website using my email address...got it.
Once I'm logged on it says "Dani Twine" is who's online...isn't that also my Avatar name? Isn't Dani Twine the user name I use to log into the Kitely grid?

And if my user name is Dani Twine....do I use the same password that is used for my email log in...if not how do I assign a different password for my user name "Dani Twine"?
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Ilan Tochner
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Re: Getting started questions

Post by Ilan Tochner » Sun Mar 04, 2018 9:55 pm

I recommend you open the viewer, click the Kitely Welcome Center link on our viewer login page then enter "Dani Twine" in Username and the same password you use to log into our website into Password. Once that's done click the Login button and let me know the exact error message you get if you fail to log into that world.
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Re: Getting started questions

Post by Dani Twine 2 » Sun Mar 04, 2018 10:11 pm

Login failed.
Could not authenticate your avatar. Please check your username and password. To change your password , click on "Change password" in the settings page: https://www.kitely.com/settings

Just so you know, I've done exactly what it said today twice. I get the same error message when I try to log into Kitely.
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Ilan Tochner
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Re: Getting started questions

Post by Ilan Tochner » Sun Mar 04, 2018 10:29 pm

Please try changing your password on our website to something that only includes alphanumeric characters then try logging in via the viewer.

If that doesn't work then please send me a screenshot of your entire viewer window when you get that error.
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