Changing Size of Land

Ask questions about your Kitely account or payment options
Post Reply
Miri Carami
Posts: 1
Joined: Sun Oct 14, 2018 3:51 pm
Has thanked: 0
Been thanked: 0

Changing Size of Land

Post by Miri Carami » Wed May 01, 2019 3:10 pm

I changed the size of my land from 16 regions to 4 regions, but I am still being billed the same amount i.e. $39.95 and according to the emai I recieved today, Kitely intends to keep billing me that amount. This is unacceptable. I downsized as I could no longer afford the larger region. How do I get my money back?
User avatar
Ilan Tochner
Posts: 4843
Joined: Sun Dec 23, 2012 8:44 am
Has thanked: 2553 times
Been thanked: 2599 times
Contact:

Re: Changing Size of Land

Post by Ilan Tochner » Wed May 01, 2019 4:45 pm

Hi Miri,

You are charged based on your world Type not based on your world Size. You changed the world Size but not the world Type so you were charged based on the world Type you were on. The world Type defines the amount of server resources allocated to your world while the world Size simply defines how big a land area it gets. The world Size is limited by the world Type but it can be changed separately from it.

See our services page for details: https://www.kitely.com/services

Was your intention to downgrade to the Standard World type when you changed your world size from 16 regions to 4 regions?
These users thanked the author Ilan Tochner for the post (total 2):
Selby EvansTonia Kara
Post Reply