Problem with the Kitely Market settings

Ask questions about your Kitely account or payment options
Post Reply
Lucifera Malhavok
Posts: 2
Joined: Fri Oct 18, 2019 11:58 am
Has thanked: 1 time
Been thanked: 2 times

Problem with the Kitely Market settings

Post by Lucifera Malhavok » Wed Oct 23, 2019 11:31 am

I tried setting up my account to deliver to my avatar on another grid (OSGrid) that has exactly the same name as my Kitely account. As per the instructions, I made sure the avatar was logged in to receive the notecard for verification. It told me the avatar "does not exist" on that grid. I tried traveling with said avatar to the Kitely Welcome region, in an attempt to perhaps update its awareness of the avatar's existence, and I tried giving it a day or three to see if it was just a processing delay since the Kitely account is kinda new-ish. But I still get told my OSGrid avatar "does not exist."
User avatar
Ilan Tochner
Posts: 4945
Joined: Sun Dec 23, 2012 8:44 am
Has thanked: 2693 times
Been thanked: 2698 times
Contact:

Re: Problem with the Kitely Market settings

Post by Ilan Tochner » Wed Oct 23, 2019 1:25 pm

Hi Lucifera,

Please do the following now (even if you did the exact thing before):
1) Go to your Kitely Market shopping cart and set Deliver To to "Other Avatar".
2) Delete the avatar name in the Deliver To area and select "Kitely" in the grid list.
3) Change Deliver To to "My Kitely Avatar" and then change it back to "Other Avatar".
4) Select "OSgrid" from the grid list then type in Lucifera Malhavok in the avatar name field in the Deliver To area.

Now try to order.
These users thanked the author Ilan Tochner for the post (total 2):
Lucifera MalhavokChris Namaste
Lucifera Malhavok
Posts: 2
Joined: Fri Oct 18, 2019 11:58 am
Has thanked: 1 time
Been thanked: 2 times

Re: Problem with the Kitely Market settings

Post by Lucifera Malhavok » Wed Oct 23, 2019 6:19 pm

This worked perfectly. Thank you!
These users thanked the author Lucifera Malhavok for the post (total 2):
Ilan TochnerChris Namaste
Post Reply