"The parcel is restricted" even when logging into the Welcome Center
- John Mela
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"The parcel is restricted" even when logging into the Welcome Center
I have an alt account (John Alternative) that I'm trying to log in. Whatever I try gives the error "The parcel is restricted, and you are not on the access list". This happens even if I specify "Kitely Welcome Center" or "Kitely Merchants Sandbox" as the login location.
How can I get the avatar in-world to a public place? I'm not even sure which World is its home or last location, and obviously I can't invite it to groups or anything. A bit of a bootstrap problem!
How can I get the avatar in-world to a public place? I'm not even sure which World is its home or last location, and obviously I can't invite it to groups or anything. A bit of a bootstrap problem!
- Ilan Tochner
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Re: "The parcel is restricted" even when logging into the Welcome Center
Hi John,
Please open Firestorm, enter John Alternative's login credentials then click the Kitely Welcome Center link in the viewer login page. Once that's done press the viewer Login button to login into that world.
Please open Firestorm, enter John Alternative's login credentials then click the Kitely Welcome Center link in the viewer login page. Once that's done press the viewer Login button to login into that world.
- John Mela
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Re: "The parcel is restricted" even when logging into the Welcome Center
Thanks Ilan. I've just tried that and get the same error.
Here's how it looks before I click "Log In": https://i.imgur.com/IkVJoyG.jpg
Here's how it looks before I click "Log In": https://i.imgur.com/IkVJoyG.jpg
- Ilan Tochner
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Re: "The parcel is restricted" even when logging into the Welcome Center
Please change <Type region name> to the Last Location option then repeat the aforementioned instructions.
- Ilan Tochner
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Re: "The parcel is restricted" even when logging into the Welcome Center
Please wait 1.5 hours then try following the aforementioned instructions again. For some reason our system is trying to log that avatar into the John's Lab world despite the viewer settings specifying otherwise. The wait should help time out that task so the viewer setting can take affect.
We'll investigate why this is happening so this type of problem won't happen again.
We'll investigate why this is happening so this type of problem won't happen again.
- These users thanked the author Ilan Tochner for the post (total 3):
- John Mela • Chris Namaste • Frank SquirrelHerder
- John Mela
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Re: "The parcel is restricted" even when logging into the Welcome Center
Many thanks Ilan, I'll come back to this tomorrow and report back.
- John Mela
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Re: "The parcel is restricted" even when logging into the Welcome Center
I tried again today (setting location to "Last location" and then selecting the Welcome Center from the login page), but got the same result.
- Ilan Tochner
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Re: "The parcel is restricted" even when logging into the Welcome Center
Please make sure the viewer is set to Last Location, log into the Kitely website with the John Alternative user account then click the Enter World button on the Kitely Welcome Center's word page: https://www.kitely.com/virtual-world/Il ... ome-Center
Once that's done press the login button in the viewer.
Did that resolve the problem?
Once that's done press the login button in the viewer.
Did that resolve the problem?
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- John Mela
- John Mela
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Re: "The parcel is restricted" even when logging into the Welcome Center
Yes!!! That did the trick.
Thanks so much for your help, Ilan.
Thanks so much for your help, Ilan.
- These users thanked the author John Mela for the post (total 2):
- Ilan Tochner • Chris Namaste