cant log into grid can log into website

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Layla Night
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cant log into grid can log into website

Post by Layla Night » Sun May 07, 2017 1:00 am

Hi

Created an account, get the email verification.

Can log into the website with my email address and password

but from firestorm i get incorrect credentials with the same username and password, the Kitely grid is selected

Ty
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Ilan Tochner
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Re: cant log into grid can log into website

Post by Ilan Tochner » Sun May 07, 2017 1:19 am

Hi Layla,

Please open Firestorm and click the Kitely Welcome Center link in the Destinations panel of the Kitely viewer login page. Once that's done enter "Layla Night" as your username and your issued password as your password then click the viewer Login button.

If that fails please let me know the exact error message you are getting.
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Eldovar Lamilton
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Re: cant log into grid can log into website

Post by Eldovar Lamilton » Sun Apr 29, 2018 10:12 am

Hello,
Similar error for me as well.

I have created an account some time ago.
For some reason, today the website didn't allow me to connect with my old password. So I asked for a new password, got that password, and successfully logged into the website.

Tried then to log with my avatar into the world, but I couldn't:
I started Firestorm, chose Kitely as grid, chose "Kitely Welcome Center" in the Destinations panel of the Kitely viewer login page, and typed in my avatar name with the new password that I got (see above)
I received the error message (see screendump in attachment)
Login failed.
Could not authenticate your avatar. Please check your username
and password. To change your password, click on "Change
password" in the Settings page: https://www.kitely.com/settings
I went to that URL, changed my password again (successfully as it said), and tried to log in with firestorm again using the new password.
Same behavior as above: no chance to log into the world.

Can you please help?
Attachments
Kitely-loginerr.png
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Eldovar Lamilton
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Re: cant log into grid can log into website

Post by Eldovar Lamilton » Sun Apr 29, 2018 5:43 pm

Is this the only place I can report an error in the context of Kitely?
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Ilan Tochner
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Re: cant log into grid can log into website

Post by Ilan Tochner » Sun Apr 29, 2018 8:53 pm

Hi Eldovar,

Sorry for the delay in replying.

First, you can also send an email to our contact email address, or send me an IM inworld or a forums PM.

The problem you're encountering is most likely the result of you having created 3 separate Kitely accounts with the Eldovar Lamilton name: Eldovar Lamilton, Eldovar Lamilton_2, and Eldovar Lamilton_3.

If you changed the password for one account but are trying to log into the viewer with another account then you'll likely to fail.

If you wish we can delete 2 of these accounts and edit the remaining one so it will use the email address and avatar name you want.
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Eldovar Lamilton
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Re: cant log into grid can log into website

Post by Eldovar Lamilton » Mon Apr 30, 2018 9:59 pm

omg, yes. Please be so kind to remove the _2 and _3 accounts and just leave the one. I was not aware that I have 3 accounts here, and I have honestly no idea how that happened. Definitely unintentional :)

Thank you very much.

Regards,
Eldovar Lamilton (the one and only :)
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Ilan Tochner
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Re: cant log into grid can log into website

Post by Ilan Tochner » Mon Apr 30, 2018 10:26 pm

Done, and I've also changed the email used with your remaining Eldovar Lamilton to the latest one you provided.

Please log out of our site, then click the Log in link at the top right side of our website to open the Login dialog. In that dialog, please click the "forgot your password?" link and provide the aforementioned email address to reset your password for your Kitely account.
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