Market can't find my avatar - UUID changed

Support for buying and delivering products from Kitely Market to non-Kitely grids
Freya DiamondFire
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Re: Market can't find my avatar - UUID changed

Post by Freya DiamondFire » Tue Jun 05, 2018 1:31 am

Yes the grid is online

I am currently using my mobile right now with the forums as im away tonight but can try going to the welcome area as soon as i come online tomorrow if that helps?

I was able to visit Four winds grid.kitely.com:8002:Four Winds earlier today through using the Kinky Grid avatar so as far as i know there doesn't seem to be any issues with teleporting to Kitely from Kinky Grid.
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Ilan Tochner
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Re: Market can't find my avatar - UUID changed

Post by Ilan Tochner » Tue Jun 05, 2018 1:54 am

Yes, please do that when you get home tomorrow.
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Re: Market can't find my avatar - UUID changed

Post by Ilan Tochner » Tue Jun 05, 2018 6:25 am

Hi Freya,

Your grid's URI did change, it changed from "hg.kinkygrid.com:8302" to "kinkygrid.com:8302".

Please teleport to Kitely Welcome Center with your avatar then follow the instructions mentioned previously in this thread to reset the Deliver To avatar and grid name in your Kitely Market shopping cart.
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Freya DiamondFire
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Re: Market can't find my avatar - UUID changed

Post by Freya DiamondFire » Tue Jun 05, 2018 4:43 pm

Thank you i did what you said and it fixed the issue
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Ilan Tochner
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Re: Market can't find my avatar - UUID changed

Post by Ilan Tochner » Tue Jun 05, 2018 5:29 pm

Great, please let us know if there is anything else you need.
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Roswenthe Blackwell
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Re: Market can't find my avatar - UUID changed

Post by Roswenthe Blackwell » Sat Jul 07, 2018 12:53 pm

Also had this problem from maraudergrid.com:9000 on Roswenthe Blackwell. Our grid URI was initially an IP address, but I did have things delivered on the web address. Now it says "Avatar not found"

I cannot teleport to anywhere on Kitely. It says "Grid URI has changed." I am able to hypergrid to other grids.

I believe I am having trouble with a region UUID, but I'm not sure how they are connected.
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Ilan Tochner
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Re: Market can't find my avatar - UUID changed

Post by Ilan Tochner » Sat Jul 07, 2018 3:14 pm

Hi Roswenthe,

We deleted the old grid association for your avatar's UUID. Please try again now.
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Roswenthe Blackwell
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Re: Market can't find my avatar - UUID changed

Post by Roswenthe Blackwell » Sat Jul 07, 2018 5:46 pm

It all works fine now, Ilan. Thank you!
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Re: Market can't find my avatar - UUID changed

Post by Calliope Andel » Mon Sep 10, 2018 4:25 pm

I have purchased a fair bit of items from the marketplace recently. All went well, now however today, it suddenly can't find my avatar. I've tried logging out, logging back in, changing the other settings as reported in this thread in earlier posts. It can however see one of my alts and I can order just fine through them (who have never placed an order on kitely market before by the way). However nothing I do will help kitely market to locate my avatar. Not sure what to do now. This is purchasing for another grid (checked all the grid settings etc as well). The grid URL changed between when I first started ordering for delivery to my avatar on that grid; but the URL and DNS is all fine in all places it needs to be. Lastly Kitely marketplace recognizes the grid as it's been added to my account for delivery. help?
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Ilan Tochner
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Re: Market can't find my avatar - UUID changed

Post by Ilan Tochner » Mon Sep 10, 2018 4:57 pm

Hi Calliope,

What grid URI are you trying to deliver to and what is the name of the avatar on that grid?
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