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Firestorm Login Issue

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Firestorm Login Issue

Postby Lana Murph » Sat Mar 03, 2018 11:42 am

Hi Folks,

I am experiencing a small problem while logging into Kitely via Firestorm

When I chose Kitely and Log In - It will go to Verifying cache which takes about 30 seconds, at which point it shows Logging In and then the application just exits.

When verifying cache it creates the following
cef_cache (dir)
objectcache (dir)
texturecache (dir)
data.db2.x.1 (file)
index.db2.x.1 (file)
index.db2.x.1.date (file)

I have completely scrubbed Firestorm and its files/settings from the pc and tried again without success.

The details/spec are:

Phoenix-FirestormOS-Releasex64-5-0-11-53634
OS - Windows 7 x64 Pro
CPU - Intel Core i9
RAM - 64 GB
Graphics - NVidia GeForce GTX 1050

If anyone has any information on this problem or any suggestion as to what I am doing wrong, or what I could possibly try, its very much appreciated.

Thanks
Lana Murph
 
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Re: Firestorm Login Issue

Postby Ilan Tochner » Sat Mar 03, 2018 12:46 pm

Hi Lana,

Please reinstall Firestorm, open it and click the Kitely Welcome Center link on our viewer login page. Then click the Login button and let us know what happens.
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Ilan Tochner
 
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Re: Firestorm Login Issue

Postby Lana Murph » Sat Mar 03, 2018 2:26 pm

Hi Ilan,

Thank you for the reply
I actually figured it out eventually - For some odd reason I was using my email address as the username rather than the actual username issued to me (why i did this i have no idea :) ) But its all good now!

Thank you Again!
Lana Murph
 
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Re: Firestorm Login Issue

Postby Ilan Tochner » Sat Mar 03, 2018 3:31 pm

Great, please let us know if there is anything else you need.
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