Payment issues for a new world

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Salie Davis
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Payment issues for a new world

Post by Salie Davis » Fri Mar 30, 2018 4:26 am

I just bought a new 4 by 4 world size as representative of the graduate school collaborative. The issue is when I bought my personal world it was easy to set up payment through Kitely Credits. So I purchased kitely credits for the club. However this time around it wanted me to attach the world to a paypal account. This is for a club and not my own world so after realizing it was set up for auto deduction out of my pay pal account I stopped the auto pay. I still have over 14000 kitely credits but now the world says as of April 1st it will become a stored world and it wont let me change it back to a standard world without attaching my personal account to it. What am I doing wrong? Please see screen shot Thank you.
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screen shot of account info
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Ilan Tochner
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Ilan Tochner
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Re: Payment issues for a new world

Post by Ilan Tochner » Fri Mar 30, 2018 6:24 am

Hi Salie,

In order to pay for a Kitely world without creating a PayPal subscription you need to first change the account payment method in your account Settings page (on our website) to "Only Kitely Credits". Once you save that change go to your world's Manage World dialog and change the world's world type back to Advanced World.
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Salie Davis
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Re: Payment issues for a new world

Post by Salie Davis » Fri Mar 30, 2018 3:31 pm

moving this to subscription support
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Salie Davis
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Re: Payment issues for a new world

Post by Salie Davis » Fri Mar 30, 2018 3:38 pm

Thanks Ilan, your response didn't come through till I refreshed and when i looked at the other forums I saw your responses to others and figured it out. As always thanks for your prompt reply.
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Ilan Tochner
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Re: Payment issues for a new world

Post by Ilan Tochner » Fri Mar 30, 2018 4:01 pm

YVW Salie. Please let us know if there is anything else you need.
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