What to do about non-delivery?

Support for buying and delivering products from Kitely Market to non-Kitely grids
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Tanya Matahari
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What to do about non-delivery?

Post by Tanya Matahari » Thu Aug 09, 2018 2:38 pm

New to Kitely Market, I made a purchase to be sent to my partner in another grid. It all looked to have gone through correctly, I checked the av name and grid, he was online waiting and received the IM notification and link which he clicked. It did not arrive in his inventory. He's done several cache clears, tried different viewers and rebooted his entire system to no avail.

How to proceed please?
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Tanya
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Ilan Tochner
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Re: What to do about non-delivery?

Post by Ilan Tochner » Thu Aug 09, 2018 2:59 pm

Hi Tanya,

What Kitely Market order number is this referring to?

Did he Accept the items when the system gave them to him?

Did he check for the "Kitely Market order ###" (where ### is the Kitely Market order number) in his Objects and My Suitcase > Objects folders?
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Re: What to do about non-delivery?

Post by Tanya Matahari » Thu Aug 09, 2018 3:37 pm

Hi Ilan, thank you for the prompt response.

Order ID:1000046396817 for Discovery Grid

Zak told me he received an IM with a link to click, which he did but then nothing happened. He thoroughly checked his inventory, which wouldn't take long, we are brand new members so there is not much there! Then did several cache clears, and tried different viewers. He was using Firestorm 32bit 5.1.7 at the time of the transaction.
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Re: What to do about non-delivery?

Post by Ilan Tochner » Thu Aug 09, 2018 3:59 pm

The item was sent to him but he might have not accepted it.

I've resent him the IM. He should log into Discovery, click the link in the IM then make sure he Accepts the given delivery box. It should appear at the top of his Objects or My Suitcase > Objects folders after he restarts his viewer.
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Re: What to do about non-delivery?

Post by Tanya Matahari » Fri Aug 10, 2018 1:58 am

Ilan, thank you so much. Zak has now been able to collect the purchase. Now he just has to get building, lol.

:o

Tanya
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Re: What to do about non-delivery?

Post by Ilan Tochner » Fri Aug 10, 2018 2:31 am

Great, please let me know if there is anything else you need.
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