Redownloading my purchases

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Marisa Giancarla
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Redownloading my purchases

Post by Marisa Giancarla » Fri Jul 26, 2019 5:46 am

I have several hundred $$ in extensions etc, but I had to erase my metropolis account and now after my desktop crashing and needing to be reinstalled, I don't see any "download" links/button to get my files I purchased...

Thx,
Marisa
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Ilan Tochner
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Re: Redownloading my purchases

Post by Ilan Tochner » Fri Jul 26, 2019 10:39 am

Hi Marisa,

Content sold in Kitely Market is licensed to the designated Deliver To avatar (in the buyer's Kitely Market shopping cart) using the permissions it is sold with (see the Proprietary Rights section of our TOS)

Items are thus bought for a particular avatar on a particular grid with permissions that may or may not allow copies to be given to other avatars. We're therefore not at liberty to redeliver the orders to just any avatar.

You therefor have three options in cases such as yours:
1) If your new avatar has the same avatar name on the same grid (with the same grid URI) then we (Kitely) can redeliver all your orders to it.

2) You can ask the merchants from which you bought the orders to use the following feature to automatically redeliver some or all of the items you bought from them to your Kitely avatar. Please note that this means that your Kitely avatar will be the one that owns the items, not your new Metropolis one:

https://www.kitely.com/virtual-world-ne ... t-updates/

3) You can ask the merchants to manually give your new Metropolis avatar copies of the items you bought from them.

Please let me know which option you'd like to use.
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Marisa Giancarla
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Re: Redownloading my purchases

Post by Marisa Giancarla » Tue Jul 30, 2019 12:57 am

Great, I am the same avi and same region, just want to redownload the missing objects...
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Re: Redownloading my purchases

Post by Ilan Tochner » Tue Jul 30, 2019 1:03 am

What Kitely Market orders do you need resent?
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Marisa Giancarla
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Re: Redownloading my purchases

Post by Marisa Giancarla » Tue Jul 30, 2019 3:03 am

Hmm, many of them. will see if I can make a list...

1000014339841
1000014333296
1000014288841
1000014006515
1000013696641
1000013696456
1000010280771
1000009313340
1000009299862
1000009298290
1000009282050
1000009280937
1000009215259
1000009205554
1000009202451
1000009192398
1000009192100
1000009186379
1000009185894
1000009161277
1000009151786
1000009028858
1000009005845
1000008993263
1000008968392
1000008968242
1000008968099
1000008663340
1000008662720
1000008662528
1000008662498
1000008662427
1000008662338
1000005653160

Whew, think thats all of them I need...
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Re: Redownloading my purchases

Post by Ilan Tochner » Tue Jul 30, 2019 6:12 am

Hi Marisa,

We've resent all the orders you've specified as per your request. Please log into your grid then click all the links in the IMs our system sent you to complete the delivery process.
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Re: Redownloading my purchases

Post by Marisa Giancarla » Tue Jul 30, 2019 6:14 am

Been doing that :) Thanks for all your help!
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Re: Redownloading my purchases

Post by Ilan Tochner » Tue Jul 30, 2019 1:10 pm

YVW Marisa, please let me know if there is anything else you need.
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