What to do about an undelivered product purchased on Market?

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Frank SquirrelHerder
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What to do about an undelivered product purchased on Market?

Post by Frank SquirrelHerder »

I made my second Kitely Marketplace order tonight. The first order went through within minutes--really efficient!

This latest one, however, continues to show "processing..." and despite my being logged into my Kitely sim, there's no item delivered. I waited quite a long while and relogged, but still no joy.

I'm sure this is just a glitch. Is there any way to request a redelivery push for my order? It's 1000054916548

I didn't see any other place to make such a request, so I figured I would post here. :)

Thanks in advance!
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Ilan Tochner
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Re: What to do about an undelivered product purchased on Market?

Post by Ilan Tochner »

Hi Frank,

The order page shows delivery has been completed: https://www.kitely.com/market/order/1000054916548

Can you find it in your inventory now?
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Frank SquirrelHerder
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Re: What to do about an undelivered product purchased on Market?

Post by Frank SquirrelHerder »

Thank you, Ilan, it's now received! I look forward to using my new terrain editing tool. :)

What is the proper course of action when Marketplace item delivery issues occur, like this? Might there be an option for "redeliver" in the future? Or should I just post in the forum with order number such as I did?

In any case, thank you for the prompt support!
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Re: What to do about an undelivered product purchased on Market?

Post by Ilan Tochner »

Hi Frank,

The best option is to refresh the browser page and see what information and options it gives you. If it displays an error and doesn't provide you with an option to retry the delivery then an email will already have been sent to us to inform us of the problem.
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Frank SquirrelHerder
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Re: What to do about an undelivered product purchased on Market?

Post by Frank SquirrelHerder »

OK, thank you, that is what I will do if it happens again.

I'm really liking the Market by the way! I can see why people on other grids shop here, too.
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