"The parcel is restricted" even when logging into the Welcome Center

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John Mela
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"The parcel is restricted" even when logging into the Welcome Center

Post by John Mela »

I have an alt account (John Alternative) that I'm trying to log in. Whatever I try gives the error "The parcel is restricted, and you are not on the access list". This happens even if I specify "Kitely Welcome Center" or "Kitely Merchants Sandbox" as the login location.

How can I get the avatar in-world to a public place? I'm not even sure which World is its home or last location, and obviously I can't invite it to groups or anything. A bit of a bootstrap problem!
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Ilan Tochner
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Re: "The parcel is restricted" even when logging into the Welcome Center

Post by Ilan Tochner »

Hi John,

Please open Firestorm, enter John Alternative's login credentials then click the Kitely Welcome Center link in the viewer login page. Once that's done press the viewer Login button to login into that world.
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Re: "The parcel is restricted" even when logging into the Welcome Center

Post by John Mela »

Thanks Ilan. I've just tried that and get the same error.

Here's how it looks before I click "Log In": https://i.imgur.com/IkVJoyG.jpg
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Re: "The parcel is restricted" even when logging into the Welcome Center

Post by Ilan Tochner »

Please change <Type region name> to the Last Location option then repeat the aforementioned instructions.
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Re: "The parcel is restricted" even when logging into the Welcome Center

Post by John Mela »

Same thing. :(
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Ilan Tochner
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Re: "The parcel is restricted" even when logging into the Welcome Center

Post by Ilan Tochner »

Please wait 1.5 hours then try following the aforementioned instructions again. For some reason our system is trying to log that avatar into the John's Lab world despite the viewer settings specifying otherwise. The wait should help time out that task so the viewer setting can take affect.

We'll investigate why this is happening so this type of problem won't happen again.
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John Mela
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Re: "The parcel is restricted" even when logging into the Welcome Center

Post by John Mela »

Many thanks Ilan, I'll come back to this tomorrow and report back.
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Re: "The parcel is restricted" even when logging into the Welcome Center

Post by John Mela »

I tried again today (setting location to "Last location" and then selecting the Welcome Center from the login page), but got the same result.
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Re: "The parcel is restricted" even when logging into the Welcome Center

Post by Ilan Tochner »

Please make sure the viewer is set to Last Location, log into the Kitely website with the John Alternative user account then click the Enter World button on the Kitely Welcome Center's word page: https://www.kitely.com/virtual-world/Il ... ome-Center

Once that's done press the login button in the viewer.

Did that resolve the problem?
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Re: "The parcel is restricted" even when logging into the Welcome Center

Post by John Mela »

Yes!!! That did the trick.

Thanks so much for your help, Ilan.
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