Firestorm problem

Ask questions about using viewers to enter worlds, and problems with viewers
User avatar
Shandon Loring
Posts: 965
Joined: Sat Oct 26, 2013 3:25 am
Has thanked: 589 times
Been thanked: 1074 times
Contact:

Re: Firestorm problem

Post by Shandon Loring »

nuther crash... is this considered a complex mesh
mesh crasher 02.JPG
mesh crasher 02.JPG (52.41 KiB) Viewed 194 times
thanks
These users thanked the author Shandon Loring for the post (total 2):
Selby EvansChris Namaste
User avatar
Ilan Tochner
Posts: 5290
Joined: Sun Dec 23, 2012 8:44 am
Has thanked: 3047 times
Been thanked: 3096 times
Contact:

Re: Firestorm problem

Post by Ilan Tochner »

Thank you Shandon, that looks like a very simple mesh, which means this Firestorm problem is worse than we realized.

Whenever this crash happens please use the Firestorm bug reporting window that opens to submit information about it so that the viewer developers will prioritize fixing it.
These users thanked the author Ilan Tochner for the post (total 2):
Selby EvansKim McCabe
User avatar
Chris Namaste
Posts: 209
Joined: Wed Jan 27, 2016 6:55 pm
Has thanked: 747 times
Been thanked: 175 times

Re: Firestorm problem

Post by Chris Namaste »

:)
yes, thats what ive been trying to say since awhile,
even with 'normal' uploads,it gives sometimes those crashes etc

thx for everyone who tells experience and to owners to search for solutions
it might help (imo) for owners who really tc of their world, to talk together
i really believe that, what a time'winning' it could give everyone (i think?)

thanks!
christa
Chris Namaste (inworld i use notes & voice - i rarely chat nor im)
Chris CreationZ url kitely market : https://www.kitely.com/market?store=914 ... &sort=date
User avatar
Shandon Loring
Posts: 965
Joined: Sat Oct 26, 2013 3:25 am
Has thanked: 589 times
Been thanked: 1074 times
Contact:

Re: Firestorm problem

Post by Shandon Loring »

Thank you Ilan.. the new Firestorm bug reporting app is called BugSplat apparently.. i have been diligently recording EVERYTHING I can about every crash.. including my email even. I also started writing notes like "Is anyone actually looking at these??" but so far no response.

I have not had these kind, and number, of issues before the viewer upgrade.

I am diligently using FirestormSL viewer for SL, and the FirestormOS viewer for Kitely. I am often in both grids simultaneously.
The Firestorm webpage cryptically alluded to using only the FirestormOS viewer for both grids if you're on both a lot. But then the rest of the page drums in to use SL for SL and OS for OS.
Anyone have an opinion on this? I'm betting someone clever like Selby has thoughts on it... :-)

(and oh yes the obvious answer is ask Firestorm team.. have, but not response)

I'll not torture you with more crash reports unless you want them.

Anywho, thanks alll!
These users thanked the author Shandon Loring for the post (total 4):
Ilan TochnerSelby EvansChris NamasteFrank SquirrelHerder
User avatar
Selby Evans
Posts: 575
Joined: Wed Sep 04, 2013 6:00 pm
Has thanked: 1579 times
Been thanked: 717 times

Re: Firestorm problem

Post by Selby Evans »

The critical difference between Firestorm SL and FirestormOS: The SL version uses the Havoc physics engine, not available in OS. As I understand it, FirestormOS will not use the Havoc engine in SL, resulting in poorer performance. I have never tried that, always using the SL version in SL.

There may be other, undocumented differences between the two
User avatar
Ilan Tochner
Posts: 5290
Joined: Sun Dec 23, 2012 8:44 am
Has thanked: 3047 times
Been thanked: 3096 times
Contact:

Re: Firestorm problem

Post by Ilan Tochner »

Hi Shandon,

Can you please send me the simplified mesh that causes the crash? If possible, please email me the mesh you uploaded into Kitely to get this mesh into your inventory.
User avatar
Shandon Loring
Posts: 965
Joined: Sat Oct 26, 2013 3:25 am
Has thanked: 589 times
Been thanked: 1074 times
Contact:

Re: Firestorm problem

Post by Shandon Loring »

Hi Ilan,
Sorry for delay.. I've had lots of different meshes that crash me, but this last one was Witchy's typewriter from Kitely Market...
(which will be featured prominently in this week's story at Thursday at 7pm <-- shameless plug!)

I can't send to you as it is No Copy.

But here it is on Kitely Market. I can buy one and have it delivered to you if that helps?
https://www.kitely.com/market/product/5 ... ar=5333493

Thank you.
These users thanked the author Shandon Loring for the post (total 2):
Frank SquirrelHerderChris Namaste
User avatar
Ilan Tochner
Posts: 5290
Joined: Sun Dec 23, 2012 8:44 am
Has thanked: 3047 times
Been thanked: 3096 times
Contact:

Re: Firestorm problem

Post by Ilan Tochner »

Thank you Shandon but that will no longer be necessary.

We've already debugged the viewer and found the source of the problem but before we could report it to the Firestorm developers they sent out an email to their beta testers stating that they'll be releasing an updated viewer to address this issue (which they've gotten more than 1000 bug reports for). Now we'll just have to wait for that new viewer version to be officially released.
These users thanked the author Ilan Tochner for the post (total 3):
Frank SquirrelHerderChris NamasteSelby Evans
User avatar
Frank SquirrelHerder
Posts: 62
Joined: Mon Dec 24, 2018 7:16 pm
Location: North Dakota, USA
Has thanked: 83 times
Been thanked: 61 times

Re: Firestorm problem

Post by Frank SquirrelHerder »

Great that they're tackling this issue!

Too bad that it wasn't caught in beta.

But, with an all-volunteer development team, who can fault them I suppose?
These users thanked the author Frank SquirrelHerder for the post (total 2):
Ilan TochnerChris Namaste
By day I write modern fantasy novels, by night I torture prims!
Powered by black coffee and dark beer.
User avatar
Shandon Loring
Posts: 965
Joined: Sat Oct 26, 2013 3:25 am
Has thanked: 589 times
Been thanked: 1074 times
Contact:

Re: Firestorm problem

Post by Shandon Loring »

That's terrific Ilan..
Thank you so much
Post Reply