Kitely Forums

I have a customer that purchased a product from my MP store. HE didn't receive it. MP shows that the purchase went through. the grid is mobius.grid. There's also no redelivery option. Help .
I resolved the issue by personally visiting Mobius and transferring the item he purchased. Order # 1000079507811

Hi Joe,

I already replied to him via email but for future use. If people can't find their delivered items:

1) They should read: https://kitely.atlassian.net/wiki/space ... ther+Grids

2) They should check their viewer Preferences to verify how they are handling incoming items: https://wiki.firestormviewer.org/prefer ... rivacy_tab

3) Finally, they should reset their viewer, log into their grid and look for the delivery box in their Objects and in their My Suitcase > Objects folders (they shouldn't filter results, just look for the box at the top of these folders, as they are sorted by the time items were added to the inventory).

Thanks