Firestorm problem

Ask questions about using viewers to enter worlds, and problems with viewers
User avatar
Sudane Erato
Posts: 4
Joined: Sat Feb 25, 2017 6:23 pm
Has thanked: 2 times
Been thanked: 3 times

Firestorm problem

Post by Sudane Erato »

I'm using the newest FirestormOS version. When I log into Kitely, after about 4 seconds the viewer crashes. I can log into DigiWorldz and other OS grids with no problem. Does anyone have any idea what might be the problem with FS and Kitely? Been trying this for several days.

I appreciate any thoughts :)


Sudane............................
These users thanked the author Sudane Erato for the post (total 3):
Ilan TochnerSelby EvansChris Namaste
User avatar
Ilan Tochner
Posts: 5520
Joined: Sun Dec 23, 2012 8:44 am
Has thanked: 3282 times
Been thanked: 3375 times
Contact:

Re: Firestorm problem

Post by Ilan Tochner »

Hi Sudane,

What graphics card do you have?

What operating system (and version) is your computer running (Windows, MacOS)?

Please open the viewer, click the Kitely Welcome Center link in the viewer login page then press the Login button. Do you get to the point where you see the world rezzing or does it crash before that?
User avatar
Trouble Ahead
Posts: 98
Joined: Sat Apr 28, 2018 11:47 pm
Has thanked: 36 times
Been thanked: 223 times
Contact:

Re: Firestorm problem

Post by Trouble Ahead »

Downloaded firestorm version 6.3.9.58205 (6.3.9.58205). I am having the same problem. Not when logging in, but after rezzing multiple objects, im crashing immediately. Im on a Mac , Radeon Pro 580. With me it only happens when razzing complex meshes or as I said multiple objects in once.
These users thanked the author Trouble Ahead for the post:
Chris Namaste
User avatar
Ilan Tochner
Posts: 5520
Joined: Sun Dec 23, 2012 8:44 am
Has thanked: 3282 times
Been thanked: 3375 times
Contact:

Re: Firestorm problem

Post by Ilan Tochner »

Hi Trouble,

Do you crash when entering any worlds without rezzing items from your inventory?
User avatar
Trouble Ahead
Posts: 98
Joined: Sat Apr 28, 2018 11:47 pm
Has thanked: 36 times
Been thanked: 223 times
Contact:

Re: Firestorm problem

Post by Trouble Ahead »

No. Entering any world is going well.
User avatar
Ilan Tochner
Posts: 5520
Joined: Sun Dec 23, 2012 8:44 am
Has thanked: 3282 times
Been thanked: 3375 times
Contact:

Re: Firestorm problem

Post by Ilan Tochner »

So you're only crashing when trying to rezz a complex object from your inventory using this version of Firestorm?

And this is an object that you had no problem rezzing with the previous version of Firestorm?

If so, can you please send me a copy (inworld) of one such complex object that is causing your viewer to crash?
User avatar
Trouble Ahead
Posts: 98
Joined: Sat Apr 28, 2018 11:47 pm
Has thanked: 36 times
Been thanked: 223 times
Contact:

Re: Firestorm problem

Post by Trouble Ahead »

In this case it was a part of the Satyr farming system. This system is many items in one box , and in the box are items like platforms with all the farming plants or farming tools on it, and u need to rezz them all in once to get only one item you need. I will sent you the system ( boxed ). So you need to rezz for example 20 items in once. With the older viewer no problems at all, with the new one, I crash.
User avatar
Ilan Tochner
Posts: 5520
Joined: Sun Dec 23, 2012 8:44 am
Has thanked: 3282 times
Been thanked: 3375 times
Contact:

Re: Firestorm problem

Post by Ilan Tochner »

Okay, thank you.

We'll try to reproduce the problem with the box you send me and if we can then we'll alert the Firestorm developers about it.
These users thanked the author Ilan Tochner for the post:
Chris Namaste
User avatar
Shandon Loring
Posts: 1003
Joined: Sat Oct 26, 2013 3:25 am
Has thanked: 599 times
Been thanked: 1122 times
Contact:

Re: Firestorm problem

Post by Shandon Loring »

I seem to have a similar problem.. Firestorm is stable in Kitely for me for hours.. until... until I rez a mesh object. I immediately crash and BugSplat shows up.. I can log right back in and my rezzed object will be there.
This happens if I am in Kitely for minutes or hours. And it seems to happen with most mesh objects I rez regardless of size or region I am in.

This is only happening since upgrading (under duress) Firestorm viewer to 6.3.9.58205 OS

I can do more research and get times, regions, specific objects it that helps.. but mostly just wanted to let you all know.. "me too!"

Thank you Kitely Wizards, we know you'll fix us.
These users thanked the author Shandon Loring for the post:
Chris Namaste
User avatar
Ilan Tochner
Posts: 5520
Joined: Sun Dec 23, 2012 8:44 am
Has thanked: 3282 times
Been thanked: 3375 times
Contact:

Re: Firestorm problem

Post by Ilan Tochner »

Thank you for the report Shandon.

Does every mesh object cause this viewer crash or only complex ones?
Post Reply