Issue verifying account

[Sifan Kahale]

When I try to login, it wants to verify my account, says it sent an email to my correct email - but I never received it. I checked spam and trash, nothing. What can I do?

[Ilan Tochner]

Hi Sifan,

You created two Kitely account using the same name and I suspect you got them mixed up. I've therefore deleted both accounts to free up the email addresses they were connected to. Please create a new Kitely account from scratch and make sure to use the email address you wish that account to be connected to.

[Sifan Shan]

Thx! It finally worked. The issue was an email filter I had in place. It took me awhile to find out exactly what was causing it. But I'm in now!