Error Reported in Market delivery

[Gaga Gracious]

Hi

I select 10 items to buy on market place and all went well, paid by paypal successfully then watched the items drift across page to inventory. All brilliant but...

I got an error report saying contact support. I have not gone in world at this moment to see if the items are in my inventory but I will return and say if they are not there.

Follow up: Okay, I logged in and found 9 of 10 item folders in Market inventory folder and one empty folder,,, name: Hair Rizos 2 hues

So, it would appear two purchases are missing but I can't remember what the 10th item was but it maybe listed on my Paypal record, lol

Follow up after checking Paypal...

1 Hippy Chick $3.00 USD
1 Seasons Sculpted Oak Trees Set [BOXED] $6.25 USD
1 Glamour Hair "Jenny" $1.00 USD
1 Blue Eyes (Four Sets) $1.00 USD
1 Dark Blue Eyes $1.00 USD
1 Glamour Hair "Megan" $1.00 USD
1 .::ivestyle::. Drape skirt Floral 100% MESH $1.00 USD
1 Real Money Processing Fee $0.30 USD
Amount $14.55 USD

Okay, only eight items listed and charged and I got all eight in inventory fine.

But my basket had ten items!

And I got an error message so there you are. A glitch maybe?

[Ilan Tochner]

Thank you Gaga.

Well with so many lines of code going into creating the Kitely Market, and it being the first day of the market opening, bugs are bound to be found. Our job is to track them down quickly and eliminate them.

We'll review our logs and see what happened. In any case, please be assured that if you were charged for something that wasn't delivered we'll reimburse you for that item.

Thank you for letting us know

[Gaga Gracious]

Thank you for quick reply, Ilan.

No problem at all and I know what ever the problem you'll fix it.

Otherwise I think it is great system. I will be buying more but I will wait a bit. I saw some Steampunk textures that interested me but they where listed at $250.00 which seemed a bit high. I wonder if that was a glitch too?

Good luck

[Dot Matrix]

I saw the steampunk textures too, but suspect it might be a case of the merchant mistakenly thinking the dollars were equivalent to linden ones.

I hope he's able to fix that -- I was a customer of his over in SL.

[Oren Hurvitz]

Hi Gaga,

Your PayPal receipt shows only 7 items because it doesn't show the 3 items that were bought using KC. (The eighth item in your PayPal receipt, "Real Money Processing Fee", isn't a product.) However, you get receipts from us as well, and they do show all the items. First, we send a receipt by email: its subject should be something like "Your Kitely Market Purchase (xxxxxxxxx)". Did you get it? Maybe it's in your spam folder? Second, you can review your purchases at any time here: http://www.kitely.com/market/purchases. This is the Purchase History page, and you can get to it from the navigation listbox in the header (the one that says "Go to...").

9 of the items were delivered correctly, but the item "Hair Rizos 2 hues" had problems that prevented it from being delivered. We will contact the seller to fix this problem. Your can either wait until the problem is fixed and then contact the seller and ask them to redeliver, or contact them now and ask for a refund.

In addition, I see now that we need to send an email to the seller whenever a product of their fails to be delivered, so that they're aware of the problem. So we'll do that as well, for the next release.

[Ilan Tochner]

Hi Dot and Gaga,

Please contact that merchant in other channels as well if you can, I had asked him about the price and he never got back to me. Maybe if he sees people actually want to buy from him here he'll do something to fix the situation and upload more content.

[Gaga Gracious]

Okay Ilan and Oren

Since I clicked to pay by Paypal I didn't realize KC would be used as part of the total so ok with that and I guess the actual error was the one undelivered item. cool

I dare say I will get use to the system and by and large I am impressed with it and I look forward to further development and eventual hypergrid enabling.

have a great day!

[Dot Matrix]

Hi Dot and Gaga,

Please contact that merchant in other channels as well if you can, I had asked him about the price and he never got back to me. Maybe if he sees people actually want to buy from him here he'll do something to fix the situation and upload more content.

It's been corrected! So now I have some nice steampunk textures to play with. I hope he will add some more...