Downloadable Account History Report

We updated the system today with several bug fixes, and one new feature that was requested by our users.

You can now download a report of your account history in CSV format. To do so, click on the link “Download report” in the Account History page:

Download History Report

All event times listed in this report are in the GMT time zone.

 

60% Off Large Worlds, and a Dedicated Memory Guarantee

New World Prices, and Dedicated Memory

Kitely has always provided great performance for low prices, and today we’re happy to announce that we’ve reduced the price of large worlds by 60%! Standard Worlds have been reduced in price from $49.95 to $19.95 per month, and Advanced Worlds have been reduced in price from $99.95 to $39.95 per month.

In addition, all Kitely worlds now get a large amount of dedicated memory: between 1024 MB and 4096 MB, depending on the world type. Previously worlds were not guaranteed any particular amount of memory. Having a lot of dedicated memory is important to ensure that worlds with many prims, scripts or avatars run fast and lag-free.

Here’s the new price list, and how much dedicated memory each type of world gets:

Starter World Standard World Advanced World
Maximum world size 1 Region 4 Regions 16 Regions
Maximum prims 15,000 60,000 120,000
Avatar capacity 10 40 80
Dedicated memory (RAM) 1024 MB 2048 MB 4096 MB
World speed Fast Faster Fastest
Price $14.95 / month $19.95 / month $39.95 / month

How Does This Affect You?

If you have an existing Starter World then you don’t need to do anything, since the price of the world hasn’t changed, and you’ll get the new dedicated memory automatically. However, you might want to consider upgrading to a Standard World, since for only $5/month more than what you’re paying now you’ll get significantly more server resources, be able to build a world that is 4 times as large, and allow 4 times as many avatars into your world.

If you have an old-price Standard World ($49.95/month) or Advanced World ($99.95/month) then we encourage you to switch to the new world types now, and thus save a lot of money. This is necessary because these discounts aren’t applied automatically to existing worlds.

High Performance Worlds

The introduction of dedicated memory is just the latest step in our mission to provide the fastest, highest-quality OpenSim hosting service. Kitely worlds are fast for a number of reasons:

First, we run OpenSim on powerful servers with Intel Xeon E5-2670 CPUs and SSD hard drives. Each world gets a generous amount of dedicated memory: between 1024 MB and 4096 MB, depending on the world type. Each world also gets fast and unlimited bandwidth.

We place no more than 4 worlds on each server. This ensures that each world gets plenty of RAM and CPU power. Even better: as a world gets more visitors we automatically scale up the amount of CPU, network, and I/O resources it gets in order to maintain good performance, at no additional price! This means that a world with many visitors can get an entire server all to itself. Only Kitely, with our on-demand, cloud-based architecture, can offer such a service. Advanced Worlds are especially privileged: they get more server resources than other world types at all times (even when they have only a single avatar in them).

Another important way that we offer high performance is our proprietary and highly optimized version of OpenSim. Kitely users benefit from more than 400 OpenSim optimization and stability patches that we’ve created that don’t exist in regular OpenSim (totaling more than 30,000 lines of code). In addition, we use our own cloud-based Asset and Inventory services, which are much faster than the services that come with regular OpenSim. These enhancements ensure that Kitely worlds start up much faster than they can on regular OpenSim; that they take significantly less time to rezz; and that they’re more stable while many people are using them. Our enhancements also enable Kitely users to have large inventories that perform well both while in Kitely, and during their Hypergrid visits to other grids.

No More Premium Accounts

As we announced last month, as of today we no longer offer Premium Accounts: all new users get a Regular Account. However, users who already have a Premium Account or Gold Plan can keep it for as long as they continue paying for it.

Kitely Provides the Best Value for Your Money

Are you interested in getting your own virtual world? Get a Kitely world now. There are no setup fees, and no delays. When you buy a Kitely world it’s ready to use immediately. If you’re a new user then you can even create a Trial World for free and use it for 6 hours, all without giving us your billing information.

Secure Browsing and Better Hypergrid Support in Kitely Market

Secure Browsing using SSL

All communications with the Kitely website are now encrypted using SSL. This means that you can visit our website from anywhere, even over public Wi-Fi networks, and have your private information remain secure from eavesdroppers.

SSL

Simpler Delivery Options

We changed the Kitely Market shopping cart to make it easier to understand which avatar will receive the items that you purchase. Previously there were three delivery options: “Me”, “Gift” and “Other Grid”. This confused some of our marketplace shoppers, who thought that “Me” referred to their avatar on another grid, when in fact it referred to their Kitely avatar (we automatically create an avatar on our grid for anyone who signs up for a Kitely account).

Therefore, we’ve changed the shopping cart so that now it includes only two delivery options:

  • My Kitely Avatar – the items will be delivered to the Kitely avatar that belongs to the Kitely account that you are logged in with.
  • Other Avatar – the items will be delivered to a different avatar. That avatar may be a Kitely avatar (one of your alts, or another Kitely user’s avatar), or an avatar that belongs to a different grid altogether.

Market Delivery Options

Easier Delivery to Other Grids

We added a feature that’s intended for grid owners, and makes it easier for their users to buy from Kitely Market. The problem is that in order for Hypergrid users to buy from Kitely Market, their grid needs to be included in the list of grids in the Shopping Cart. Only a few widely-used grids are automatically included in everyone’s grids list, e.g. OSGrid. All other grids need to be added manually using the Grid Manager (you can see the link to the Grid Manager in the screenshot above).

In order to make adding a custom grid easier, it’s now possible to create links to Kitely Market that automatically add a custom grid to the user’s grids list. This is done by adding a parameter called “grid” to the URL. When we see this parameter, we find the specified grid; add it to the user’s grids list; and make it the currently-selected grid. The value of this parameter is the grid’s Grid URI (sometimes called the Home URI).

For example, suppose you want to buy items for your avatar in the OpenSimulator Community Conference grid. Now you can simply click on this link: https://www.kitely.com/market/cart?grid=cc.opensimulator.org:8002. Do this now, and you’ll see that the grid has been added to your grids list in the shopping cart. This works even if you’re not logged-in yet, and even if you haven’t signed-up! (The grid will be added to your grids list once you login and/or signup.)

We created an image that grid owners can use in order to help their users access Kitely Market:

kitely-market-metaverse-marketplace

To use this image, first open it in an image editing program and add your grid’s logo at the bottom. If you don’t have a grid logo then you can add your grid name as text. If you do that, and you want your grid name to appear similar to the rest of the text in this image, then use this font: typeface Meiryo; regular; size 18px or more; color #082e6c. If you don’t have the Meiryo font then use whatever else looks similar, e.g. Helvetica.

Once you’ve finished preparing the image, upload it to your website. Then, add a link in your website to Kitely Market, using the special URL that adds your grid to the user’s list of grids. For example (replace YOURGRID.EXAMPLE.COM:8002 with your real Grid URI):

<a href="https://www.kitely.com/market?grid=YOURGRID.EXAMPLE.COM:8002"><img src="kitely-market-metaverse-marketplace.png" title="Kitely Market" width="200" height="200"></a>

Please note that this will only work if the grid is already known to us and verified for use with Kitely Market.

Increased the Idle Visitors Timeout

We increased the Idle Visitors Timeout from 30 minutes to 1 hour. This timeout determines when we disconnect avatars who have been in-world for a long time without doing anything (i.e. without moving, chatting, etc.).

Please note that in some cases we use a longer timeout of 2 hours:

  • For World Managers, when they’re in one of their own worlds.
  • For users with a Premium Account or Gold Plan, when they’re in any world.

Better Error Checking of OAR Files

People get OAR files from many different sources, and sometimes those OAR files contain problems which prevent them from being imported into OpenSim. In order to help people handle these cases, we improved our validation of uploaded OAR files. We now detect problems in OAR files faster than before, and when we detect a problem we show error messages that are easier to understand.

Phasing Out Premium Accounts, and a Limited-Time Offer

Soon: No More Premium Accounts

Starting on June 1, 2015, we will no longer be offering Premium Accounts. Users who already have a Premium Account on that date will be able to keep it, but new users will no longer be offered this option: they will only be able to choose one of our Fixed-Price Worlds.

The reason we’re making this change is to simplify our offering. Currently we offer two very different ways to get land: Premium Accounts and Fixed-Price Worlds. However, we’ve found that having two different pricing models is often confusing to potential customers. Once we explain the benefits of Premium Accounts people understand them and often choose to get them. But this requires a significant sales effort, and we don’t always get the chance to do that: our analytics, and the customer feedback we’ve received, show that often people become intimidated by the wealth of options that we currently provide and decide to just go elsewhere.

What are Premium Accounts?

If you’re reading this and you aren’t a longtime Kitely user then you may not be familiar with our Premium Accounts, so here’s a recap:

Kitely currently offers two main types of worlds: Fixed-Price Worlds and Premium Worlds.

  • Fixed-Price Worlds – the world manager pays a fixed price per month, and then never has to pay anything more to use the world. In particular, the world manager doesn’t need to pay when users visit the world. Fixed-Price Worlds have varying prices (starting at $14.95): the more expensive worlds support more regions, more prims and more avatars.
  • Premium Worlds – the world manager doesn’t pay a fixed price per month to use these worlds, but does pay a small fee for various actions performed on the world. In particular, when users who don’t have a Premium Account visit the world, the world manager pays 1 KC / minute for each such user. (Premium Account users can visit Premium Worlds without costing the world manager anything.) In addition to being very cheap, Premium Worlds have another advantage over Fixed-Price Worlds: all Premium Worlds have performance that is equivalent to the most expensive Fixed-Price World (the Advanced World, which costs $99.95/month): they all support up to 16 regions, 100,000 prims and 100 concurrent avatars.

Only users that have a Premium Account can create Premium Worlds. This allows them to have a lot of land very cheaply: a Premium Account includes 10 free regions (upgraded today; previously it was 5 regions), and additional regions cost only 300 KC per month.

The only downside of Premium Worlds is that they require the world manager to have some idea of how many people will visit these worlds, as that can affect the total cost of maintaining them. (But of course, you can always restrict who may visit the world.)

The Return of the Gold Plan

Hundreds of Kitely users currently have a Premium Account. You can join them by getting a Premium Account before June 1. Anyone who gets a Premium Account before June 1 will be able to keep it for as long as they continue to pay for it.

We’re also making two changes to make Premium Accounts even more attractive:

First, we’re bringing back one of our most popular options from the past: the Gold Plan. The Gold Plan is a type of Premium Account, but it includes 30 free regions, and costs just $34.95/month. This is the absolute best way to get a lot of cheap land anywhere! This offer, too, will expire on June 1.

Second, we upgraded all Premium Accounts to get ten free regions (instead of five previously). This change is effective immediately, for both current customers and anyone who gets a new Premium Account before the cutoff date of June 1.

Frequently Asked Questions

Q: Why is Kitely making this change?

A: Premium Accounts and Premium Worlds offer people great benefits, but their existence makes our offering hard for people to understand and explain to others. This means that we’re losing sales because of our flexibility. By offering fewer options we’ll help people understand the value of our service better, which will help increase our sales.

Q: Does this change affect me?

A: If you only visit other people’s worlds, but don’t own your own worlds, then this change doesn’t affect you at all.

If you do own your own worlds, and you have a Regular Account, then the only change you’ll feel is if you Copy one of your worlds, because the new copy will now be a Stored World (which no one will be able to enter) instead of a Premium World (which Premium Account holders can enter). But the copied world will still contain a snapshot of the state of your world, and you’ll be able to Export it, or upgrade it to a Fixed-Price World.

If you have a Premium Account (or one of its variations) then this change doesn’t affect you as long as you retain your account status. However, If you ever cancel your Premium Account after June 1 then you won’t be able to upgrade back to a Premium Account, and all of your Premium Worlds will be converted to Stored Worlds.

Q: Will Kitely still provide a free trial period to new users who want to create a world?

A: Yes, as today.

Q: When does this change take effect?

A: The Gold Plan is available right now. You can upgrade to it (or to a Premium Account) by clicking on the “Change plan” link in your Kitely Account Settings page. (You might need to refresh the browser in order to see the new plan.) The increase of Premium Accounts from 5 free regions to 10 free regions is also already in effect.

Q: If I have a Premium Account, can I still get Fixed-Price Worlds?

A: Yes. You can have both Premium Worlds and Fixed-Price Worlds in your account, and you can switch individual worlds between these two types. Of course, you must get a Premium Account or a Gold Plan before June 1 in order to have this flexibility.

Act Now!

We encourage you to take advantage of our limited-time offer to upgrade to a Premium Account or Gold Plan before the end of the month, and get the long-term benefits that will be provided exclusively to those plan holders. This offer will not be available after May 31, so if you want these benefits you should order now.

We believe that Premium Accounts offer by far the best price-performance anywhere in the OpenSim metaverse, and Kitely is the only company capable of offering them because we’re the only ones who use on-demand cloud-based simulators. The only reason we’re discontinuing Premium Accounts is due to their complexity. But for people who understand their benefits and want to take advantage of them, there is no better choice.

Resize Kitely Worlds Using a Graphical Tool

One of the reasons that Kitely is a leader in OpenSim hosting is that we provide our users with the ability to easily manage their account on their own, with a feature-rich control panel. Today we’re happy to announce the latest addition to our lineup of advanced tools: you can now change the size of your worlds using a graphical map.

How to Resize a World

In the past, the size of a world was chosen when the world was created, and couldn’t be easily changed afterwards. However, we have now added an easy-to-use dialog that lets you change the size of an existing world.

To resize a world, click on Change world size in the Manage World dialog:

Change World Size

This opens the Change World Size dialog:

Resize World

If you’re making the world bigger then select where in the bigger world the existing regions should appear. The rest of the regions will be filled with empty land.

If you’re making the world smaller then select which of the existing regions to keep.

Resizing a world is free for fixed-price worlds, and costs 150 KC for Premium Worlds.

Removing Support for Facebook Groups

Currently, World Managers can choose to restrict access to their worlds so only people who belong to certain Facebook Groups can visit it. Unfortunately, Facebook has decided to stop allowing external programs to get the list of groups that a user belongs to. Therefore, we are forced to remove this feature from Kitely. This will happen on March 27, 2015.

If you are currently using Facebook Groups for access control then you should switch to a different method of restricting access to your world: e.g., using OpenSim groups. Otherwise, once we’ve updated the system your world may become accessible to more people than you had intended.

Kitely Market on Your Phone

Our mission is to evolve Kitely Market into the central marketplace serving users of all open virtual world platforms on the Metaverse. Part of our strategy involves making Kitely Market accessible to potential buyers on all platforms. Today we’ve taken a big step towards achieving that goal by making Kitely Market accessible on smartphones.

To access Kitely Market on your phone, visit kitely.com in your browser. The current Alpha version can be used for searching the market and viewing products. We’ll add additional functionality, such as purchasing and wish lists, in the near future.

Kitely Market is designed to provide an App-like experience: transitions between screens are instantaneous; data is preloaded in the background to minimize waiting time; and animations make the app fun to use. Due to the use of advanced HTML5, the web app works best on modern browsers such as Chrome and Safari.

The web app is optimized for mobile devices. For example, search results are shown in a single column (vs. 3 columns on the desktop); the search options are accessed via a slide-in window; etc. We also use high-resolution icons, which look great on phone screens (since they often have far more pixels per inch than desktop monitors).

The web app also displays product images in a higher resolution than on the desktop. Again, this takes advantage of the superior screens on phones as compared to desktop monitors. This means that even though the images are smaller than on a desktop monitor, they appear sharper. Since we first opened Kitely Market in 2013, our product guidelines have recommended that product images should be uploaded in a very high resolution (1600 x 1200 pixels), precisely in anticipation of this day. Kitely: we’re all about the long game!

(Before you rush to see insanely high-resolution images of your products, however, we should note that in order to balance image quality vs. download speed we don’t yet display the maximum possible image resolution. We increased the resolution that we use up to a certain point, and we intend to increase it further after we get some feedback.)

Please check out Kitely Market on your phone (go to kitely.com), and let us know what you think.

Here are some screenshots of the new Kitely Market mobile web app:

Mobile Homepage

Mobile Front Page

Mobile Search Options

Mobile View Product

Import VarRegion OAR Files, and Started Ad Campaign

We updated our system today with an OpenSim security fix and with support for automatically converting VarRegion OAR files into Kitely Advanced Megaregion worlds. We also started advertising Kitely Market on third-party websites, and have seen a sharp increase in marketplace activity as a result.

Security Fix

This release includes the security fix in OpenSim 0.8.0.4. See Justin Clark-Casey’s announcement here.

Importing VarRegion OAR Files

It’s now possible to load OAR files that were created on VarRegions outside of Kitely into Kitely worlds. The resulting worlds won’t be VarRegions, instead they will use Kitely’s Advanced Megaregions technology.

Regular OpenSim megaregions have some limitations which VarRegions help resolve. Our Advanced Megaregions have much of the same functionality as VarRegions, but while VarRegions are limited to using the BulletSim physics engine, our Advanced Megaregions support both the newer BulletSim physics engine and the more mature ODE physics engine.

Converting megaregions into VarRegions is a non-trivial process with regular OpenSim, but it is now done automatically when you upload VarRegions OAR files into large Kitely worlds. After you’ve created such a world you’ll be able to export it to a Megaregion OAR file. Alternatively, if you disable Advanced Megaregion mode for that world then you’ll be able to export it to a Multi-region OAR file.

Started Ad Campaign

We’ve started the Kitely Market ad campaign that highlights products that our merchants sell in Kitely Market. You can already see these ads on Hypergrid Business and SLUniverse, and we intend to advertise in additional websites over time.

The ad campaign resulted in an immediate increase in sales volume and in the number of items listed in Kitely Market. Kitely Market has now delivered purchased items to over 70 OpenSim grids! If you sell content to grids outside Second Life then there’s no better way to do it than to list your items in Kitely Market.

Added a Video to the Homepage

We added the Kitely Market video to our homepage. This video is also displayed to people who click on the ads in the ad campaign.

This Video Can Help Get More Content to the Metaverse

Kitely Market is an advanced marketplace for virtual goods. Currently Kitely Market serves all Hypergrid-enabled OpenSim grids, but our ultimate goal is to serve everyone in the Metaverse. We already announced that Kitely Market will support delivery to High Fidelity once that platform matures sufficiently, and we intend to broaden our marketplace’s reach even further as additional virtual reality platforms become available.

The more people use Kitely Market, the better it works: more buyers lead to more sellers and more content, which lead to more buyers, and so on. Therefore, spreading the word about Kitely Market helps everyone. To help promote Kitely Market, we created a short video that shows how it works for both buyers and sellers. Please Like this video; share it in as many places as possible; embed it in your blog; etc. If you’re willing, please go to the video’s YouTube page and write a rave review before you share the link to it. 😉

Analytics for Product Prices

Today we added a new feature to Kitely Market: a way to analyze the relationship between product prices and revenue. If you’re a merchant, this will help you optimize your product prices so that you can maximize your earnings.

Prices in Analytics

The Analytics pages now contain a new tab: Prices. This tab shows how products’ prices affect revenue. This information is useful for setting product prices, and for choosing the level of discounts to use in Sales Campaigns.

Analytics Prices

The Y Axis (labeled “Full Product Price”) shows various prices at which your products have been bought. For each price point, the X Axis (labeled “Total Revenue”) shows the total revenue that was derived from products that had that price.

If you’ve sold products using a discount (in a Sales Campaign) then the revenue bars will be subdivided to show how much revenue was made at each discount level.

How to Use This Information

This page can provide insights about how much users are willing to pay for your products. Perhaps you see that low-cost products sell best; or perhaps the other way around. This can help you set prices for your products.

This page is also useful for deciding whether to use Sales Campaigns, and which discount levels work best. For example, if you see that selling a product at a 70% discount generated more revenue than a 40% discount then you’ll know that the higher discount works better.

Note that in order to effectively analyze the effect of different discount levels you should view a single Product (and not the entire Store). In addition, remember that the selected time range affects the revenue shown: e.g., if the time range is 3 months but the product was only on sale for 1 week then you should take that into account when you evaluate the effectiveness of putting the product on sale.